Travel and Leisure
Introduction
Fuelled by the growth of the internet, the UK travel market is changing.
With the growth of 'dynamic packaging,' Customers have become more demanding and want greater flexibility. Low-cost airlines are driving change and offering cheaper alternatives to tour operators, and new market entrants are bringing rapid growth to online bookings.
The UK travel and tourism industry is forecast to grow by 67% to reach £41 billion in 2007. The sector is one in which competition is extremely fierce and where the challenge to create and sustain a competitive edge is becoming increasingly difficult.
Companies in the sector, such as traditional travel agents, tour operators, product principles and new entrants are facing a number of issues. These include the growth in dynamic packaging, fragmentation of customer demand, overhead cost pressures, high cost contact centres and the growth in online bookings.
At Vertex, our customer lifecycle management solutions are geared around helping travel clients deal with these pressures. For example, the seamless integration of a client's front and back office can deliver synergies that streamline operations, reduce costs and improve customer service.
You can find out more about our solutions for the travel market by using the menu on the left.
Why Vertex?
Focused on results
We agree targets at the outset of each programme and hold ourselves accountable for meeting them. We encourage you to make those targets challenging, linking them to the things that matter to you most. And because we’re confident of our ability to deliver, we'll share risk and reward by contracting to meet your business objectives, rather than the operational criteria our competitors favour.
Speedy & certain
Businesses in the travel sector don't stand still; nor will we. Our strong project management skills mean we can implement complex programmes quickly; because our processes are proven and robust we can make changes without compromising our service delivery or your business performance.
Flexible and rigorous
Our solutions are not only tailored to the travel market but are flexible, allowing you to outsource as much or as little of your customer management activity as you wish; and you can choose the business terms that suit you best - total outsourcing, co-sourcing or joint venture.
Innovative and experienced
As the UK's leading customer management outsourcer, we've implemented large scale solutions in virtually every industry sector. And through our transformation and technology team we commit time, energy and resource to the development of leading edge technologies and processes that keep our clients ahead of the curve.