Integrated Front and Back Office
Integrated solutions to streamline your business
Seamless
Your relationship with the customer doesn't begin and end with a telephone call. The contact centre is the central point in a more complex customer management structure that has to function seamlessly if the customer experience is to be consistently good.
Dedicated facilities
We have dedicated facilities that deal with a multiplicity of back office processes, from print and fulfilment, through document and data processing, to billing and payment management. On our clients' behalf we handle an average 14,500 mail items a day, complete 95 million payment transactions a year and, every month, collect £75 million B2B debt and £200 million in cash receipts.
Synergies
The further our partnership goes, the more synergies we'll be able to deliver; synergies that streamline your operation, reduce your costs, improve service and release the strategic value of your contact centre.
Breadth
We outpace our competitors in the number and complexity of processes we handle and in our ability to fine tune performance by what we learn about customers when we speak with them.
Heritage
We've deployed integrated solutions for clients in the telecomms sector, but our roots lie in providing end-to-end front and back office functions for utility and public sector organisations; where the struggle to manage large, disparate customer bases within highly regulated environments calls for a complex web of business processes, made up of many inter-related tasks.
Find out how we have helped clients in the telecomms sector