Credit Management
Improving your cash flow by bringing down debt
The impact on cash flow when customers fail to pay is a major concern for telecomms companies. Our credit management solutions have been refined in highly regulated utility companies, where the ability to withdraw service for non-payment is limited or non-existent. We take a threefold approach:
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Customer insight
When providing comprehensive customer service on behalf of our clients, we build debt prevention measures into every customer contact by running efficient credit checks and by incentivising agents to move all customers onto preferred payment plans. At the same time, we use data analysis to predict those customers most likely to fall into debt and restrict their payment options to minimise your risk.
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Brand
We understand that even valuable customers will falter on occasion. Our specialist debt management teams will deploy sensitive collection strategies designed to respect your customers' integrity, the long term relationship and your brand.
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Debt Collection
These first two measures lower the incidence of serious debt. But, when it does occur, our wholly owned debt recovery subsidiary allows us to pursue payment rigorously on your behalf.
This comprehensive approach won't just lower the overall cost of debt; it will improve your cash flow by reducing the incidence of debt and increasing collection rates when it does occur.
Find out how we have helped clients in the telecomms sector