Sales Through Service
Turning service calls into sales opportunities
Excellent service
The ability to create sales opportunities from service calls delivers real advantage. Few of us appreciate a cold call, but we’ll be prepared to hear a new proposition from a company we're already doing business with. After all, we'll be particularly receptive if the offer made is relevant to our needs and delivered on the back of an excellent service experience.
Targeted propositions
This is when Vertex's analytical capabilities come into their own. We will use intelligent decision making technologies during the service call, prompting the agent to make the most appropriate sales offer - based on that client’s demographics and history - at precisely the moment when they’re most likely to be receptive.
Dual skilled agents
Because our agents are dual skilled - trained and incentivised as service providers and sales makers - they'll focus on service first, earning the right to make a sale.
Cost centre to profit centre
By turning customer conversations into sales opportunities, we'll open up previously untapped routes to revenue growth that will convert your contact centre from a cost centre into a profit generator.
Find out how we have helped clients in the telecomms sector