Telecomms
Introduction
With an estimated market value of around £1.2 billion, the UK telecomms sector is one in which competition is extremely fierce and where the challenge to create and sustain a competitive edge is becoming increasingly difficult.
Companies in the telecomms sector such as fixed line operators, mobile network operators and ISPs are facing similar key drivers. These include falling ARPU and increased customer churn, as well as growing overhead costs.
The key for telecomms companies is to be able to win new customers, serve them efficiently, develop new products and offerings for them, and ultimately keep them.
At Vertex, our customer lifecycle management solutions are geared around helping telecomms clients do exactly this - win, serve, develop and keep customers.
You can find out more about our solutions for the telecomms market by using the menu on the left.
Why choose Vertex?
Focused on results
We agree targets at the outset of each programme and hold ourselves accountable for meeting them. We encourage you to make those targets challenging, linking them to the things that matter to you most. And because we’re confident of our ability to deliver, we'll share risk and reward by contracting to meet your business objectives, rather than the operational criteria our competitors favour.
Speedy & certain
Businesses in the telecomms sector don't stand still; nor will we. Our strong project management skills mean we can implement complex programmes quickly; because our processes are proven and robust we can make changes without compromising our service delivery or your business performance.
Flexible and rigorous
Our solutions are not only tailored to the telecomms market but are flexible, allowing you to outsource as much or as little of your customer management activity as you wish; and you can choose the business terms that suit you best - total outsourcing, co-sourcing or joint venture.
Innovative and experienced
As the UK's leading customer management outsourcer, we've implemented large scale solutions in virtually every industry sector. And through our transformation and technology team we commit time, energy and resource to the development of leading edge technologies and processes that keep our clients ahead of the curve.