Track Record
Innovative Contact Management
A leading high street retailer
Vertex provides complete lifecycle management to customers of a leading UK retailer, including front office order processing, customer service, after-sales support, e-commerce support, finance and accounting, credit control and fulfillment.
We process 950,000 orders per year on behalf of them, generating £57 million in annual revenue.
Integrated Front & Back Office
Tesco
When Tesco entered the telecoms market in the summer of 2003 its partnership with Cable & Wireless was underpinned by a customer management agreement with Vertex. Vertex provides a fully integrated front and back office solution combining customer service and sales support with fulfillment - via introduction letters and starter packs - as well as a full billing and payment processing service.
Outbound Cross & Upsell
Increased sales by 22%
A leading UK retailer has a successful B2B operation selling Christmas hampers to corporate clients. In 2002 we beat the order forecast by 50%, increased sales by 22% and generated around £300,000 additional revenue. This was achieved by a careful analysis of the previous year’s campaign results and the creation of a propensity model that identified the characteristics of those companies most likely to buy.
White Labelling
Alliance
Vertex sits at the heart of an alliance programme designed to market combined gas, electricity and telephone services - supported by single billing - to the clients of a leading UK bank.
As well as customer service, Vertex is directly responsible for the centralised billing, payment processing and sales. With conversion rates of around 70%, the client base is currently growing at a rate of around 10,000 clients a month.