Outbound Cross and Upsell
Anticipating customer appetites - growing their spend
Existing customers
It's no secret that it is cheaper to sell more to an existing customer than to win a new one - and given growing resistance to the telemarketing cold call, it's a focus many retailers are adopting.
Analytics & targeted gffers
At Vertex we're adept at using advanced customer analytics to predict and anticipate an existing customer's appetite for a new product or service. By doing so we improve hit rates, achieve more for less, and avoid frustrating your customers with repeated, irrelevant offers.
Customer insight & sales expertise
We'll work with you to identify the customers most likely to be attracted to a new sales proposition, based on their demographics and previous buying history. Then we'll design a sales programme that uses the most appropriate route to deliver that proposition. Finally, we’ll deploy our expert sales teams to close the deal.
Find out how we have helped clients in the retail sector