Offshoring
Smartshoring...
A dual location solution, combining operational locations in India and your home market
Our combined on and offshore capabilities give you low cost access to the financial benefits of offshore, while maintaining service consistency and centralised management. Sharing UK, North America and offshore facilities means we can develop and test new processes in the UK & North America, close to your decision making centre, then export them, once perfected, for maximum economic benefit.
The Benefits:
- High-speed, low-risk access to the economic advantages of offshore plus the assurance of working with the UK's market leader.
- Centralised management of on and offshore service delivery close to your decision making centre.
- Consistent service performance and customer experience - supported by common training and performance management processes.
- Access to offshore operational savings of up to 40 or 50%.
- Robust IT and telephony supported by thin client application delivery via VOIP.
Vertex's Indian operation was established in 2002. Today it serves clients in the energy, water and travel sectors, in each case forming a part of a dual - North America, UK & India location solution.
Our Indian Operation:
- Currently employ over 900+ heads in Gurgaon across 2 sites
- Ranked in top 10% as best employer of the country by Hewitt
- Regarded as a highly people centric organization - ability to attract & retain talent
- Multi domain capability across customer service, 3rd party collections, mortgages, travel & leisure, ITO, HRO, FAO, workforce management & analytics
- Quality & Compliance
- ISO Certified
- Six Sigma & COPC Framework
- BPO offering backed by robust technology capability
- Service desk
- Network Monitoring
- Application Development
To learn more about our Smartshoring solutions, please download our Macromedia Flash presentation.