Mortgage Outsourcing
Vertex Mortgage Services, part of Vertex Financial Services, provides outsourcing solutions for multiple distribution channels, for a wide range of products, with e-enabled end-to-end processes.
Combining market experience and customer service with the use of advanced technologies, we deliver flexible, service driven solutions to satisfy the requirements of a constantly changing market.
Our excellent service levels were confirmed by Vertex Mortgage Services' results in the 2005 Mortgage Benchmarking Study, carried out in consultation with the Council of Mortgage Lenders:
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Productivity: 2.52 completions per FTE per day – second best in class.
- Speed to offer: 10 working days – below average of 14 days.
- Error rate: 3.7% error rate for processing – below average.
- Cost of processing well below average.
- Low cost/high quality quadrant.
Our outsourcing operation supports a range of products and processes, both residential and commercial, including prime, non-conforming and second charge sectors, new business origination, new business processing (scorecard and underwriting basis), completions management, loan servicing, arrears and possessions management, customer retention campaign management, securitisation and data warehousing, and financial reporting.
In addition to mortgage outsourcing, we also offer a wide range of outsourcing options such as arrears management, payment processing, and print and fulfilment capabilities.
You can view our outsourcing case studies on London Mortgage Company and Standard Life bank by using the drop-down menu to the right.