Overview
At Vertex we believe we have a clear responsibility to enhance peoples lives through the services we offer and by getting involved in the communities we’re part of. By listening to our stakeholders (employees, customers, suppliers, clients and shareholders) we increase our understanding of their needs and wants, and we are able respond accordingly.
We take corporate social responsibility seriously. As the UK's prime customer management outsourcing company we spend time in dialogue with our stakeholders. This helps us to understand how others see us. We are also defined by our culture, values, attitudes and behaviours. These represent how we want to work, what we want to do and how we want to be perceived by people and organisations we interact with. Our aim is to make sure that we sustain responsible business practices, respecting the individuality and diversity of our varied stakeholders and customers and continue to grow ethically as a profitable company.
Our rapid growth, recent company acquisitions and stakeholder feedback has convinced us of the importance of enhancing further our approach to corporate social responsibility across our business. Our business ranges from services delivered on behalf of local and central government, utilities, high street brands and financial services. Our coverage means we interact with 1 in 4 of the UK's population. We are committed to being a good corporate citizen and to treating those with whom we have contact with with dignity, fairness and in an ethical manner.
At Vertex, corporate social responsibility means:
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Providing an improved customer experience.
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Developing our employees to maximise their contribution to our business success.
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Celebrating and rewarding outstanding achievements.
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Reducing any negative impacts our businesses may have on the environment.
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Getting involved with the communities in which we're part of.
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Openness and transparency in our businesses practices.
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Enhancing Client and Vertex brand value and reputations.
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Exchanging knowledge and learning with our stakeholders.
We have achieved much. Our focus moving forward is to develop and invest in our employees and our business guided by our commitment to ethical, social and environmental responsibility – and by our determination to provide an improved customer experience. We have developed robust plans to ensure that our long-term strategy of satisfying our stakeholders' wider needs will be delivered.