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Awards and Achievements

Company awards and achievements

Global Outsourcing 100

• Vertex has been selected in the 'Leaders' category for the 'Global Outsourcing 100'.  The International Association of Outsourcing Professionals (IAOP) selected the list from some of thw world's top outsourcing organisations.

2005

International business awards

• Vertex scooped two prestigious awards for outstanding sales performance in its public sector work at the International Business Awards 2005 in New York. The finalists were picked from more than 600 nominations by volunteer judges around the world during two months of preliminary judging.

2004

Utility Industry Achievement awards

• Vertex’s new customer-centric billing system – Alto – was named IT Initiative of the Year at the prestigious Utility Industry Achievement Awards hosted by Utility Week.

National Outsourcing Association Awards

• Vertex secured the award for Best Business Process Outsourcing Deal at the first National Outsourcing Association awards for its transformational work with Westminster City Council.

iCSP Corporate Sales Excellence Award

• Vertex becomes the first UK company to achieve the iCSP Corporate Sales Excellence Award which recognises companies who have reached 'World Class' standards of best practice across their sales professionals, sales management and sales operations.

Public/Private Partnership of the Year

• Vertex and Westminster were highly commended for their submission.

Contact Centres Top 45

• Vertex scoops top billing in Marketing magazine's 'Contact Centres Top 45' for the fourth year in a row.

Merseyside Contact Centre Awards

• Vertex scooped the Call Centre Manager of the Year and runner-up award at the annual awards run by the Merseyside Contact Centre Forum plus runner-up prizes for Team Leader of the Year and Business In The Community.

CCA Standard for Best Practice

• Three Vertex sites have undergone external accreditation and have been successful in achieving the CCA Standard for Best Practice awarded by the Call Centre Association. Phoenix House, Knowsley, and The Mailbox in Birmingham join Companies House, Cardiff on the roll of honour.

2003

Information Management Awards

• Vertex was shortlisted for two top prizes in the prestigious national 2003 Information Management Awards for The Vertex Way programme. The Information Management Awards are the premier industry recognition of excellence and innovation in the management of business information and knowledge in an e-business environment.

UK Business Excellence Award

• Vertex was again a finalist in the UK Business Excellence Award and also won a Special Achievement Award in the area of leadership.

Investors in People

• Vertex maintained its Investors in People national accreditation, first gained in July 1999, for all sites across the UK.

RoSPA Occupational
Health & Safety Awards

• Vertex achieved major success in the 2003 Royal Society for the Prevention of Accidents (RoSPA) Occupational Health & Safety Awards. The most prestigious was a commendation in the Commercial & Business Services Sector Award. Other notable achievements included the Bolton Customer Service Centre receiving the Gold Medal, which is only awarded to organisations who have won the RoSPA Gold Award on five consecutive occasions.

Call Centre Management Association Awards

• Vertex was short listed in the 2003 Call Centre Management Association Awards in the Call Centre Manager of the year, Call Centre Team Manager of the Year and Call Centre Support Person of the Year Categories.

Telemarketing League Table

• Vertex scoops top billing in the Telemarketing League Table for the third time in a row.

2002

ISO 9001: 2000

• Vertex was successful in achieving ISO 9001: 2000 the exacting global quality standard issued by Lloyds Register Quality Assurance.

Credit Decision of the Year Awards

• Vertex won Debt Counsellor of the Year and was short listed best newcomer to industry in the Credit Decision of the Year Awards, which are given out by Credit Today magazine.

UK Business Excellence Award

• Vertex was a finalist in the 2002 UK Business Excellence Award which was launched by the British Quality Foundation in 1994.

PACE Catalyst Awards

• Vertex won a global award for competitive leadership in utility outsourcing in the PACE (Performance And Competetive Excellence) Catalyst Awards which are presented annually to organisations which have played a key role in driving significant, positive change in the international utility industry. The awards are backed by UMS Group - a US-based organisation, which runs the PACE programme and provides a world-wide benchmarking and best practice discovery scheme for utility companies.

Telemarketing League Table

• Vertex wins Marketing magazine's Telemarketing League Table for the second year running, beating all the competition.

Merseyside Contact Centre Awards

• Vertex won two awards at the Merseyside Call Centre Forum for the Support Person category and for the prestigious Business in the Community Award and also had runner-up in two other categories.

2001

The People Management Award

• Vertex was awarded the People Management Award by the Institute of Personnel and Development in 2001, in recognition of the company's progressive employee relations "partnership programme" jointly pioneered with UNISON. The award is made to only one organisation each year.

Call Centre Management Association

• Vertex achieved success in the Call Centre Managers Association (CCMA) Awards 2001, with both winner and runner-up in the Support Manager of the Year category.

Two Ticks Symbol

• Vertex was awarded the "Two Ticks" positive about disabled people accreditation by the employment service in 2001 in recognition of its good practice in employing disabled people.

NW Business Excellence Award

• Business Excellence Awards are awarded internally within Vertex to recognise process improvements and have generated literally millions of pounds of cost savings for both Vertex and its clients.

2000

Telemarketing League Table

• Vertex wins Marketing magazine's Telemarketing League Table for the first time.

Scottish Vocational Qualifications

• Vertex's site at Dingwall in the north of Scotland has been recommended as a centre of accreditation for Scottish Vocational Qualifications (SVQ) by assessors of the Scottish Quality Management system (SQMS), which is a people-based management system framework.

Comic Relief

• Vertex volunteers manned 100 telephone lines for Comic Relief in 2001.

1999

Investors in People

• Vertex received confirmation from Manchester TEC that the company had been awarded Investors in People accreditation. IiP is a national quality standard which sets a level of good practice for improving an organisation's performance through its people.

1998

Call Centre Management Association

• Vertex won Call Centre Manager of the Year in the 1998 CCMA Awards presented by the Call Centre Management Association, the association for call centre professionals.

Communication Awards

2003

North West IPR PRide Awards

• In 2003 the Vertex communications team picked up silver in the Best Newsletter Category with Vertext in the first ever IPR PRide Awards (which replaced the Cream Awards).

2002

IPR NW Cream Awards

• In 2002 the Vertex team - Jane Relf and Janie Hazelwood - picked up gold in the Best Newsletter Category with Vertext for the fifth time in six years in the IPR NW Cream Awards.

CiB North Awards

• Vertext picked up a Special Award for the summer Spider-Man front cover in the 2002 northern region awards.

2001

IPR NW Cream Awards

• Vertext was again awarded gold in the Best Newsletter Category in the IPR NW Cream Awards. 2001 saw the reintroduction of silver and bronze awards in each category.

FEIEA Grand Prix

• Vertext Online, Vertext's sister electronic publication was awarded Best European Electronic Newsletter in the 2001 FEIEA Grand Prix.

CiB North Awards

• Vertext picked up an Award of Excellence in the Magazine of the Year Category and gained a Certificate of Merit in the Special Award Category for a Vertext article on employee surveillance entitled 'I Know What You Did Last Summer'.

2000

IPR Excellence Awards

• The Vertex team was one of only three finalists in the Internal Communication Category for The Vertex Challenge business plan briefing campaign. Although the team didn't win, a Certificate of Excellence was awarded at the ceremony in London.

IPR NW Cream Awards

• The 2000 IPR NW Cream Awards this year reverted back to a single gold award in each category rather than gold, silver, bronze. Vertext won the top award in the Best Newsletter Category.

FEIEA Grand Prix

• The Vertex team came third in the Best European Magazine Category for Vertext in these pan-European awards (there were only three finalists across 13 countries). Although Vertext didn't win it was only 20 points behind the winning publication, scoring 77 out of 100 for content, design and overall impression.

1999

BACB Northern Region Awards

• The Vertex website won the top prize in the 1999 BACB Northern Region Awards.

IPR NW Cream Awards

• The 1999 IPR NW Cream Awards were again sponsored by Adline and continued the theme of gold, silver and bronze awards in each category. The Vertex internal communications team won the silver award for Vertext in the Best Newsletter Category.

Cream Grand Prix

• All entrants from each IPR region who received either a bronze, silver or gold award in one of six categories, which included Best Newsletter, were automatically entered into the national Cream Grand Prix Awards. The communications team picked up a bronze award for Vertext in the Best Newsletter Category.

1998

IPR NW Cream Awards

• The 1998 IPR NW Awards were sponsored for the first time by Adline under the Cream banner and saw the introduction of gold, silver and bronze awards in each category. The Vertex internal communications team picked up the gold award in the Best Newsletter Category again for Vertext.

CiB Awards

• The Vertex internal communications team was awarded an Award of Excellence in the Internal Communications Programme Category. This award is of particular significance as Awards of Excellence are not automatically awarded, the judges award on merit only. Vertex was the only company to be awarded as such in this category. The Internal Communications Programme Category closely examines a company's whole internal communications strategy and its delivery and is the most closely contested of the 15 categories in the CiB awards scheme. There were over 500 entrants into this category alone including companies such as DHL, M & S, Virgin Retail, PW, MacDonalds, Unilever and many more.

1997

IPR NW Awards

• The Vertex internal communications team took the top prize in the Best Newsletter Category with the house newspaper Vertext (the first time Vertext was entered in for an award).

Helping clients achieve accreditation

2004

LGC Awards

• Westminster City Council?s Customer Services initiative was highly commended in the Public/Private Partnership of the Year Category in the awards run by the Local Government Chronicle, the leading weekly magazine for local government professionals. Westminster realised that it needed a partner to provide the resources and expertise in customer service transformation. They are therefore working together with Vertex to re-engineer the council to deliver end-to-end service excellence.

Best Management Practice Awards

• Westminster City Council's Customer Services initiative (CSi) won the Platinum Award in the 2004 awards run by the Management Consultancies Association (the MCA represents the top UK consultancy firms). PA Consulting won the award for their work with the Council through which they developed Westminster?s Customer First approach. This in turn led to the launch of the CSi, delivered by the Vertex partnership, in November 2002.

2000

Charter Mark

• Vertex played a key role in helping the London Borough of Ealing Benefits Service achieve Charter Mark status.

1999

Charter Mark

• Vertex helped client Norweb retain its Charter Mark status. The Charter Mark is awarded by the Cabinet Office to public service organisations in recognition of excellent customer service.

Case Studies / Brochures

News

• 21^st Apr 2008
  Vertex steers transportation services to another level
• 15^th Jan 2008
  Vertex secures outsourcing deal with Southstar Energy

Articles & Papers

• What makes a great customer experience?
• Creating brand alignment in offshore outsourced contact centres

What's On

• 29^th - 29^th Apr 2008
  How Customer Experience is Driving Outsourcing Governance
• 13^th - 14^th May 2008
  European Customer Management World 2008

Links

• First Revenue Assurance
• Oak Hill Capital
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